“Customer Service”” is not about “serving” customers. It’s not something you do to or with customers. It’s not about “keeping customers happy” or “looking after customers.”
It’s a MINDSET!!!!
The workshop equips frontline or backroom staff with necessary customer service mindset to enhance each customer interfaces.
It tackles the “WHY” for participants to “WANT TO” serve.
Great Sales people are NOT born but trained. The myth of a natural born sales person is debunked daily by unassuming sales champions. There are sales people who are extrovert as there are who are introvert. Most people knows of at least 1 person who started as a reluctant sales person, with none of the “natural” selling abilities but was trained, coached and sold his/her way to success.
The business world is changing all the while. Many of times, change fails because of a few reasons:
– does not see the need to change
– does not have the urgency to change
– thinks others need to change and not me
This workshop aims to equip participants with the mindset for readiness to change. It helps to create awareness by re-examining the current business world, and themselves as a person reacting towards change, and prepare them with a positive attitude towards the changes ahead.
This workshop is to help participants embrace change in a positive and resilience manner. The change is linked to their work performance via storytelling, for participants to own their story (success), re-create a new story (success) in future by a failing fast attitude in the change process.
We connect with our peers, staff, subordinates, superiors on day to day basis. There are moments where these co-workers of ours are experiencing some down moments.
Supportive Conversation aims to render empathy and support when opportunity arises, for us to play a supportive role to one another at workplace. Equipping employees with such conversational skills is critical to build a human supportive network in an organization, in order to help our co-workers feel supportive. It shall then help them to better engaged, communicate, and perform.
Orange Frog Workshop: Leading POSITIVE Results™ is an on-site experiential workshop that teaches the science of sustainable peak performance. The research is clear. Positive environments are performance enhancers. They are characterized by higher productivity, less turnover and more resilient cultures.
Applying the latest research-based techniques from the field of positive psychology, individuals learn the practices of resilient leaders; they become more adaptable and develop a capacity to “see” more opportunities, leading to better results.
Globalization and digital technologies are transforming where, when and how work gets done. One consequence of this is that the quality of virtual team leadership in an organization has now become more strategically important.
There is an art to negotiating effectively, and this is a balance between process and skill.
This program is designed to assist you in becoming a better negotiator. It takes you through the processes and focuses on the key skills required to negotiate effectively. It is highly interactive, practical and supportive. We use a variety of different learning approaches to explore the issues raised when negotiating, enabling you to work more effectively.
We are a professional boutique training and consultancy company with in-depth working relationship with each and every of our client. Being small and professional allow us to be focused and yet flexible in meeting our clients’ needs, hence, helps our clients in building and implementing workable solutions.
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