Building Customer Centric Culture – Sales and Service
A very good learning. I would want to apply all that I have learnt here in my work. The examples provided during this training are really helpful to me, for me to change myself and adapt into the situation.+
I have to also manage my emotions and accept others as how they are (beyond by control).
Excellent course with reliable topics that we may implement in our day to day life; not only for working purpose but personal life.
About Together, we Build Trust Through Service
I like the programme because we can upgrade myself and always remind to myself on customer service. I hope one year later I can give some extra tips for my supervisor. I will always be responsible to customer.+
The activities were fun, interesting and easy to learn. Also the way trainer used examples and practical examples to make us understand more. She shared many real scenarios / challenges faced by our frontliners when dealing with customer and able to provide some solutions/ ideas to handle customers.
This training suits with current situation (customer behaviour / staff attitude). It will make staff more alert and understand how to handle customer in different situation.
The trainer uses good practical examples and it can be easily applied at work. Love this programme. It was excellent!
Everything is excellent and happening. I like it. And the way trainer attract the participant to focus on the session was very happening. The presentation was so clear.
About CONNECT
Thank you so much trainer! You did a great job! I like the trainer’s sincerity. I really appreciate what you have taught us. All things we have learnt in these 2 days should be applied in every way,+
not just only customer service.Appreciate your sharing and wish this learning will assist me to overcome and understand customer needs better.
Overall, very good training! A good experience with learning the skills of handling people. Sometimes it may apply not only on our working life but also on our personal life.
About Together, we Build Trust Through Service
Very informative session. I have never thought this session will be so real and helpful.+
A good communication skills workshop. It boost my confident to communicate in the class. The facilitator is good and friendly.
About Developing Communication Skills
I have attended many trainings, but yours had a good impact on me. It was practical and easy to understand and incorporate. Please continue what you are doing. Thank you.+
The multiple tactics to use in negotiation, plus the body language of the client will give me the accurate feedback that I look for.
About Creative & Analytical Thinking
Enjoyed the session as it was not purely lecture based but had activities included which made it interesting.+
Liked the examples shared by the trainer as can relate to it and understand the learning better.
About Selling through Service
Leadership Development
The trainer is very versatile and do a great job by giving appropriate training.+
About Creative & Analytical Thinking
Facilitator was using suitable teaching skill and levels to the participant. The plan teaching is easy to learn and understand. Good and amazing trainer!+
Good training from trainer. Keep up the good work. Good job! I love the way you present.
About Think On Your Feet®
Enjoyed the class and methodology throughout the 2-day training+
The most impact take back is “people are not difficult; they are just different”. It changed my perception to each individual and I able to build / re-build a better relationship with them. Thank you.
About RISE (Managers)
Liked the practical sharing and enjoyed the engaging activities.+
About High Performing Sales Leadership Team
This training is very different and interesting. It is less theoretical with lots of activities.
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This training provided has very useful information, and I learnt a lot of new things.
About Leadership Communication
Establishing a Coaching Culture
I would like to give compliment to trainer. She is very good and competent in training Coaching Skill.+
About Coaching for Operational Excellence
Such an interactive training session to build and practice the coaching. I believe it is really useful to me in my daily life as well as my workplace.+
About Coaching for Peak Performance
It was an excellent and wonderful training experience! Would like to attend again!+
A very good session. Hope can continue to provide this training for Managers / Leaders
Very well conducted session. One of the best I have attended in these 5 years.
About Empowered Coaching
Leading Change with Positivity and Resilience
Excellent training! I totally didn’t expect the training brings so much impact to me. I wish my company will be able to let all the staffs to join this programme.+
Very love this program and glad that I managed to attend it. I will bring back the key values and shared with others.
Learning while having fun doing it. Can’t be more perfect.
Good. Lively course and great participant!
Very lively presentation. Love it so much and a lot of excitement.
Trainer has been very engaging and see beyond what is taught. She being able to spot and award / praise for different behaviour which is not what all trainers can see.
The workshop was conducted in a very interactive way. Excellent Self Realisation!
About Leading Positive ResultsTM I Orange Frog
Very Interactive programme.Liked the Video clips with information in real situation and can be applied in daily work.+
About Change EssentialsTM I Our Iceberg Is Melting
The training is very well-planned, and excellent facilitation for Change.+
About Achieving through Change
