Challenging the Mindset to Change

Mac has more than 30 years of training and consultancy specialising in Leadership and Service Quality. He has provided his expertise to clients in organizations in the Financial, Hospitality, Healthcare, Automobile, Education, Energy, Manufacturing, Property, Telcos, and Retail. He has worked with clients in ASEAN, Japan, Macau, and Europe.

Mac’s expertise is in customising the design and delivery of training programmes for audience at all levels in organizations from Senior Management to Middle and Frontline. The training programmes range from leadership and coaching to interpersonal skills training.

Mac is currently the Principal Consultant of Competencies Dynamics, a training consultancy company in Singapore.

Prior to this, Mac was Director of Corporate T&D at Service Quality (SQ) Centre (now a member of MDIS Singapore), where he oversees the gamut of training quality specifically in training delivery, trainer competency and programme design and development. At SQ Centre, Mac and his team of Trainers and Associates delivered programmes for clients in Singapore and overseas in the areas of Service Quality, Leadership and Teambuilding.

Mac was Country Manager of SQ Centre (Malaysia) Sdn Bhd (2004-2007) and led a team of trainers and consultants to partner with major Malaysian clients in the public and private sectors in their organizations’ service excellence journey. Prior to Malaysia, Mac was seconded to Indonesia (1992-1994, and 2000-2004) as Executive Assistant General Manager to manage training, operations and the start-up of Service Quality Centre Indonesia (SQCI). His key functions were focused on the development, delivery and offering of Service Quality Training Programmes to raise service awareness in Indonesia.

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