Facilitator and Coach
Anna Yap (Malaysia based)
Inspiring individual to lead change with positivity and resilience
Anna has 16 years of experience in the field of corporate training. With strong corporate exposure and excellent communication skills, she inspires individuals, especially emerging leaders, helping them to lead and create positive change at workplace.
Delivering numerous workshops to national and international organisations, Anna is able to customise each appearance to suit any audience, ensuring that they leave feeling educated on the topics of leadership, communication, customer service and productivity.
Her presentation is highly engaging, keeping participants captivated from start to finish, ensuring that she provides an equal dose of mindset shift and skillset for change. That helps participants achieve optimal performance and production in a multitude of industries.
Anna designs and facilitates training courses in many areas.
These include emerging leadership skills, communication, call centre, coaching and mentoring, financial management, customer service, creativity, time management.
Qualification/ Certification:
- Master Practitioner of NS-NLP
- Hypnosis & Time-lines
- Body Language Institute (USA) Graduate (Senior)
- HonouraryJudge & Authorised Trainer for “CCAM” (Customer Relationship Management & Contact Centre Association Malaysia.)