Enhancing Customer Experience

PUBLIC WORKSHOP

Enhancing Customer Experience

Date: 14 May 2024 (Tue)

Time: 9.00am – 5.00pm (1 day)

Venue: Klang Valley

The aim of this workshop is to empower participants with the mindset and knowledge required to deliver exceptional customer experiences in a rapidly changing business landscape.

Objectives:

• Gain a deeper understanding of how positivity and a customer-centric approach work together in creating customer experiences
• Proactively identify shifts in consumer trends and expectations and adjust service delivery accordingly
• Equip participants with techniques to engage with customers effectively in fostering stronger relationships and brand loyalty
• Equip participants with techniques for maintaining positivity in embracing change and fostering a resilient mindset
• Setting personal goals for integrating positivity into their customer-centric approach at work

Brief Outline:

– Redefining Customer-Centricity
– Driving Customer-Centricity
– Fueling Positivity @ Work
– Applying Positivity in Customer Centricity

Target Audience:

All level of staffs

Investment:

HRDF CLAIMABLE!

RM 1,800 per participant

For registration: https://forms.gle/FRkhvPU68gJSWMjz9

Who We Are

We are a professional boutique training and consultancy company with in-depth working relationship with each and every of our client. Being small and professional allow us to be focused and yet flexible in meeting our clients’ needs, hence, helps our clients in building and implementing workable solutions.