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Enhancing Customer Experience

PUBLIC WORKSHOP

Enhancing Customer Experience

Date: 14 May 2025 (Wed) 

Time: 9.00am – 5.00pm (1 day)

Venue: Klang Valley

The aim of this workshop is to empower participants with the mindset and knowledge required to deliver exceptional customer experiences in a rapidly changing business landscape.

Objectives:
  • • Gain a deeper understanding of how positivity and a customer-centric approach work together in creating customer experiences 
  • • Proactively identify shifts in consumer trends and expectations and adjust service delivery accordingly  
  • • Equip participants with techniques to engage with customers effectively in fostering stronger relationships and brand loyalty  
  • • Equip participants with techniques for maintaining positivity in embracing change and fostering a resilient mindset 
  • • Setting personal goals for integrating positivity into their customer-centric approach at work  
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Brief Outline:
  • – Redefining Customer-Centricity
  • – Driving Customer-Centricity
  • – Fueling Positivity @ Work
  • – Applying Positivity in Customer Centricity
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Target Audience:
  • All level of staffs
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Investment:

HRDF CLAIMABLE!
  • RM 1,800 per participant
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Contact Us for more information
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