The Power of Positivity in Customer-Centricity:
Enhancing Customer Experience


The Power of Positivity in Customer-Centricity: Enhancing Customer Experience

Date: 8 Dec 2023 (Fri) 

Time: 9.00am – 5.00pm (1 day)

Venue: SHRDC, Shah Alam

In today’s competitive business landscape, maintaining a customer-centric and positive mindset is not just advantageous; it’s essential.

Organization’s must actively engage and connect with customers to build stronger and more lasting relationships. A positive mindset within an organization fosters a culture of adaptability, resilience and a commitment to excellence. By combining a customer-centric focus with a positive mindset, it empowers organizations to adapt to customers changing expectations, ultimately leading to increased customer satisfaction, loyalty and business success.

  • • Gain a deeper understanding of how positivity and a customer-centric approach work together in creating customer experiences 
  • • Proactively identify shifts in consumer trends and expectations and adjust service delivery accordingly  
  • • Equip participants with techniques to engage with customers effectively in fostering stronger relationships and brand loyalty  
  • • Equip participants with techniques for maintaining positivity in embracing change and fostering a resilient mindset 
  • • Setting personal goals for integrating positivity into their customer-centric approach at work  
Brief Outline:
  • – Redefining Customer-Centricity
  • – Driving Customer-Centricity
  • – Fueling Positivity @ Work
  • – Applying Positivity in Customer Centricity
Target Audience:
  • All levels of staffs

  • RM1,800 per participant

Who We Are

We are a professional boutique training and consultancy company with in-depth working relationship with each and every of our client. Being small and professional allow us to be focused and yet flexible in meeting our clients’ needs, hence, helps our clients in building and implementing workable solutions.

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