Service Starts with ME!

VIRTUAL PUBLIC WORKSHOP

Service Starts with ME!

Date: 20 & 21 Dec 2021 (Mon & Tues)

Time: 9.00am – 1.00pm (2 x 4-hour per day)

Virtual Platform: ZOOM

“Customer Service”” is not about “serving” customers. It’s not something you do to or with customers. It’s not about “keeping customers happy” or “looking after customers.”

It’s a MINDSET!!!!

The workshop equips frontline or backroom staff with necessary customer service mindset to enhance each customer interfaces.

It tackles the “WHY” for participants to “WANT TO” serve.

Objectives:

1. Realise the importance of my role in creating a positive customer experience
2. Aware the power of ‘ME” in creating positive impression to customers
3. Instill the mindset of “I can do MORE”
4. Build and reinforce customer first mindset

Brief Outline:

1. “I” am the “Pillar” of Service
2. Being Customer Focused – I (The Principles)
3. Being Customer Focused – II (The Mindset)
4. I CHOOSE to SERVE
5. CHANGE Starts with ME

Target Audience:

Frontline who serves customers face to face/ on the phone daily
Backroom staff who form part of the service chain to serve customers

Target Audience:

RM 1,380 per participant

For registration: https://forms.gle/nkxXieGrMweH6Sga7

Who We Are

We are a professional boutique training and consultancy company with in-depth working relationship with each and every of our client. Being small and professional allow us to be focused and yet flexible in meeting our clients’ needs, hence, helps our clients in building and implementing workable solutions.