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Building Customer Centric Culture Sales and Service

Some companies say they focus on service. Others appear to be driven by sales. But, more and more, it is seen and testified in this competitive business world that sales and service must work together. The two must go hand-in-hand and strategically planned. Creating a sales and service culture isn’t just a series of events, such as just doing some trainings.

There are few key elements to creating and sustaining a sales and service culture:

♦  Strategy which aligns with all other functions in the organisations
♦  Process and  infrastructure, which include specific measurable  goals and standards, which is then tie to the performance management system
♦  People development at all levels

Culture-Sales

We use an integrated and holistic roadmap towards Building a Sales and Service Excellence culture tapping on the strengths of each approach, i.e. Training, Coaching, and Consulting. With a singular or combined approach of the three means, we journey towards Sales and Service Excellence with our client in a personalised, unique, and result-oriented manner.

Training Interventions for Sales and Service Excellence

Essential Series

Sales Programmes
    Consultative Selling
      Relationship Selling
        Sales Negotiation Skills
      Breakthrough Sales Performance ABC
    Sales Prospecting (Social Media & Face to Face)

Customer Service Programmes
    I Front the Line with Service
Let’s Talk and Solve
    Safe the Customers!

    Supporting Series
    • Present with Impact 
    • Think On Your Feet®
    • Decision Making and Problem Solving
    • Critical and Analytical Thinking
    • Effective Business Writing
    • Professional Image and Grooming
    • Establishing Goals and Priority
    • Time Management
    • I Front the Line with EQ
    • Rethink. Reset. Results™

    Business Data and Analysis

    • Practical Excel and Sales Report Analysis
    • Effective Data Mining and Charting

    COACHING Interventions for Sales and Service Excellence

    • Sales Coaching (Team or 1:1)
    • Leadership Coaching
    • Performance Coaching
    • EQ Coaching

    CONSULTING Interventions for Sales and Service Excellence

    • Sales and Service Measurement – Customer Perception Index, Customer Satisfaction Survey, Employee Survey, Mystery Shopping
    • Process Improvement – Enhancing Sales and Service Process
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