Building Customer Centric Culture Sales and Service
Some companies say they focus on service. Others appear to be driven by sales. But, more and more, it is seen and testified in this competitive business world that sales and service must work together. The two must go hand-in-hand and strategically planned. Creating a sales and service culture isn’t just a series of events, such as just doing some trainings.
There are few key elements to creating and sustaining a sales and service culture:
♦ Strategy which aligns with all other functions in the organisations
♦ Process and infrastructure, which include specific measurable goals and standards, which is then tie to the performance management system
♦ People development at all levels
We use an integrated and holistic roadmap towards Building a Sales and Service Excellence culture tapping on the strengths of each approach, i.e. Training, Coaching, and Consulting. With a singular or combined approach of the three means, we journey towards Sales and Service Excellence with our client in a personalised, unique, and result-oriented manner.
Training Interventions for Sales and Service Excellence
COACHING Interventions for Sales and Service Excellence
- Sales Coaching (Team or 1:1)
- Leadership Coaching
- Performance Coaching
- EQ Coaching
CONSULTING Interventions for Sales and Service Excellence
- Sales and Service Measurement – Customer Perception Index, Customer Satisfaction Survey, Employee Survey, Mystery Shopping
- Process Improvement – Enhancing Sales and Service Process