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"Available In House to customize to your Business Needs"

Call or Chat with Us Now at 6019 - 314 2188 / 603-2727 7887 

 

PUBLIC WORKSHOP

CHECK OUT OUR "UPCOMING EVENTS' NOW!!

Empowered Coaching Skills 

Date: 12th - 13th March 2020

"Coaching is a powerful. collaboration relationship between a coach and a willing individual or coach, which enables through process of discovery, goal setting, the realisation of new behaviours, and extraordinary results."

A practical workshop leading participants through a step-by-step approach in coaching to enable participants equips with the coaching skills, and understands the benefits of itRead More

 

Shawn Achor's Happiness Advantage Orange Frog Workshop: Leading Positive ResultsTM 

Date: 9th - 10th April 2020

Shawn Achor's Happiness Advantage Orange Frog workshop: Leading Positive ResultsTM is on-site experiential workshop that teaches the science of sustainable peak performance.

The workshop attempts to break down barriers - real and perceived - to facilitate a transformation for leaders, teams, and ultimately, organizationsRead More

 

Change EssentialsTM l Our Iceberg Is Melting

Date: 14th - 15th May 2020

An interactive workshop experience that teaches leaders at all levels to drive change through the practical application of John Kotter's PROVEN PRINCIPLES for effective change. Read More

Our Testimonial

We would like to take this opportunity to formally thank you for the exquisite...

Kevin Jones
Chief Executive Officer
CIMB-AVIVA Assurance Berhad

Your approach has been professional, personalised, and quality-oriented, and your know...

Anonymous
Head, Service Quality & Innovation
A major local bank

Achieving Sales and Service Excellence

Some companies say they focus on service. Others appear to be driven by sales. But, more and more, it is seen and testified in this competitive business world that sales and service must work together. The two must go hand-in-hand and strategically planned. Creating a sales and service culture isn’t just a series of events, such as just doing some trainings.

There are few key elements to creating and sustaining a sales and service culture:

  • Strategy which align with all other functions with the organisations
  • Process and infrastructure, which include specific measurable goals and standards, which is then tie to the performance management system.
  • People development at all levels

We use an integrated and holistic roadmap towards Building a Sales and Service Excellence culture tapping on the strengths of each approach, i.e. Training, Coaching, and Consulting. With a singular or combined approach of the three means, we journey towards Sales and Service Excellence with our client in a personalised, unique, and result-oriented manner. 

 

Training Interventions for Sales and Service Excellence

Essential Series

Sales Series

Customer Service Series

Supporting Series

Business Data and Analysis


Coaching Interventions for Sales and Service Excellence

  • Sales Coaching  (Team or 1:1)
  • Leadership Coaching
  • Performance Coaching
  • EQ Coaching

Consulting Interventions for Sales and Service Excellence

  • Sales and Service Measurement – Customer Perception Index, Customer Satisfaction Survey, Employee Survey, Mystery Shopping
  • Process Improvement – Enhancing Sales and Service Process

Upcoming!

New and Impactful!
1-day Situational Customer Service! Workshop

Having a set of customer service standards create a pool of consistent service providers who follow standards. Developing a pool of frontline staff who acts and serves by the situations provide personalised service with human touch. The era forward in customer service is no longer just relying on the standards, in order to create memorable service experience at each of customer’s interaction, we need frontline who can observe, diagnose, adapt, and act by the situation at the moment when serving their customers.